We have a contract with them and twice yearly they tune the system. Have always been happy with the techs that they send. Will continue to use them.
- William M, Flower Mound TX
They replaced the capacitor dual/compressor run and cleaned the coil. The service was excellent. I called at 10:30 am and the tech was here around 12:30. He performed the diagnostic and let me know what part was needed and the cost and was very knowledgeable. I'm very satisfied.
- Ashley B, Carrollton TX
Our AC went out on a Friday, I called and they were the only ones to agree to come out that day. He found the problem which was a fan motor he did on have on his truck. It was late in the day so he said he would get it the next day and would be out first thing in the morning. He showed up as promised and we were up and running. I was very pleased with the timeliness of the service and with the technician sent.
- Ronald G, Dallas TX
Our compressor failed on a Friday night. Next morning, called 1 Hour AC & they had a technician available. He showed me the problem part & had a replacement in his truck. After replacing the part & testing to ensure cooling, he was off to another job, all before 10 a.m. My weekend was saved.
- Coy P, Carrollton TX
This is the second time we've used One Hour Heating & AC. First for our rental property and then for our personal home. We appreciated that they came right out, fixed what we reported, made a few "no pressure" recommendations, and didn't overly push their maintenance program. The prices were fair and the service men were knowledgeable and pleasant. Thanks for the great service! We'll be back when we need AC service again!
- Joe H, Hickory Creek, TX
One Hour Air Conditioning did a tune-up on our heating system for the winter. They were prompt and on time. They didn’t try to do any upsell that I noticed. The person was courteous. I had no problem with their service at all.
- Susan A, Carrollton TX
It went very well. They came out when they said they would. Spent the time to hear my issues and immediately started to diagnose the problem. Once the problem was identified I was given a price and they repaired it very quickly. Everything has been working great since.
- Janis J., Highland Village, TX
Diagnosed problem and repaired. Was very professional, knowledgeable and helpful. Will use again.
- Joe M., Dallas TX
Replaced ac unit and condenser outside the house. We're very punctual and explained everything. The workers were respectful and even wore paper booted inside the house. They also thoroughly tested ALL items prior to leaving. I also received a follow up call after the installation to make sure everything was running according to plan.
- Elaine T., Dallas TX
Installed new ac and heating unit. The team was very professional. Priced competitively. Excellent installation and keeping customer informed of each step. I would recommend this company to others.
- Linda L, The Colony TX .
The company called me and notified a technician would come out, and Josh called me short after that. Member Comments: When I arrived home, Josh was already working on my AC. He identified three problems and fixed in 1 hour. I had the AC problem since last Sunday. I called a company "#1 xxxx company", and a technician came out and took a look at the AC for about 5 min, and told me that I had to replace whole AC system. He told me that the problem could not be fixed. He told me it would cost me between $11000 ~ $13000. I know that my AC system is over 13 years old and had planned to replace it in the near future, BUT YOU DO NOT TRY TO MAKE MONEY OFF OF PEOPLE WHO ARE IN DESPERATE SITUATION LIKE I HAD. I have three kids and old mother in the house without AC. The temp. was over 100 degree last Sunday. You should fix the problem first and try to bargain with your customer... It is just not right….Anyway, Josh from One Hour AC came out and fixed the problem first and gave me his HONEST opinion. He is a good person before his is an AC professional. I was so impressed by him and decided to leave a few words. I gave One Hour AC service number to my co-workers. I wish this company had more people like Josh. It will be extremely beneficial for a long run. People are all the same and they will keep coming back to you as long as you are honest to your customer.
Of course, I will keep using this company and when the time comes for the AC replacement, they will be my first choice as long as Josh comes out again and do the job for us. thank you!!
- Kevin S, Carrollton TX
Emergency service since my A/C was completely out. Tammy went the extra mile to get me scheduled on a busy day, the technician did a great job even though he was feeling poorly. Got the job done anyway so that the family wouldn't be without A/C. Wow!
- Abel G, Coppell TX.
They came over for a spring check-up. They are very efficient. The technical service people are very clean and nicely dressed. They are pleasant to work with and stay until the problem is finished. We have been using them for a long time.
- Aileen G, Carrollton TX
They repaired our heating and AC system, and they also came out to help us regulate the temperature for every room. They were fantastic. I would highly recommend them.
- Gloria T., Providence Village, TX
I had used One Hour in the past at my old residence and was very pleased with all aspects of the service provided. At my old residence my AC went out and I had to call someone. I had received a coupon in the mail from One Hour, and since it was 9 pm and they did late service calls, I decided to try them out. They came out, got my AC working and the fee was more than reasonable. When purchasing my new home, the GHI recommended an AC inspection. I called One Hour and they did the inspection, noting items that needed repair which I was able to include in my negotiations for my home purchase. I am very pleased with One Hour and they have become my provider of choice for all my ac/heating needs.
- Kimberly H., Aubrey TX
We had our air conditioning and heating system replaced by One Hour Air Conditioning. They put in a new heating and air conditioning system. They did a really good job. They gave us a very honest estimate, and they worked with us very well. They came out and installed the system very efficiently. The workers were really efficient. I will use them in the future.
- Virginia A., Carrollton TX
I One Hour for semi-annual maintenance on my furnace and air conditioning units. They have repaired and replaced parts when needed. I first hired One Hour when another service provider failed to show up. One Hour is reliable, prompt and highly professional. I have joined their annual maintenance plan and am very satisfied with their performance.
- Kevin L., Irving, TX
I used One Hour Air Conditioning & Heating to take care of a problem with the condensation that was causing the air conditioner not to drain. He did an excellent job. He went above and beyond. They will be our air conditioning people from here on out.
- Brenda F., Lake Dallas TX
I used One Hour Heating & Air Conditioning to recharge my air conditioning system and replace a relay in my system. I have a home that was built in 1987, and the 30-year old air conditioning unit is still in place. They were ready to work with it. They didn't force me into buying a new system, but they recommended it because of the cost savings. The person who came out was courteous, did everything proper, worked with me and gave me some background about what was going on. I asked him questions about what systems were out there and he gave me ideas about what I can buy. He was strictly repair oriented and didn’t try to sell me a unit.
- Bill G., Carrollton TX
We had an old A/C and Heating system and our ducts were in bad shape. I originally had One Hour out to service the heater and look at our ducts. We had leaks in the ducts and the overall air quality in the house had been really poor. (Why are we stopped up all the time?!) We also had some rooms that weren't heating and cooling as efficiently as others. Our old duct system had been thrown together, pieces going off of pieces, etc. Lawrence came out and explained the problem with our ducts and made some recommendations. He was never pushy or putting the sales job on us. We had some other companies out as well to give us quotes and none were as detailed and well presented as Lawrence's from One Hour. He answered all our questions and gave us time to make our decision. We decided to get a total duct replacement, new 16 SEER A/C unit and new heater. The employees performing the intall were professional, hard working, polite and took extra care in our home. The work was originally planned to take 2 days but the crew finished in 1. I was really impressed with the whole operation and would definitely recommend them.
- Jenn C., Carrollton TX.
We used Lawrence a couple of times; first when we first moved into our house to inspect our AC unit and second when we had an issue with a pipe needing repair. Both times he was very punctual and polite. His work was exceptional and I would trust him to be alone in our house without hesitation. I wish we could give him a A+! Wonderful! I trust that Lawrence didn't take advantage of us or overcharge us.
- Kelly M., Carrollton TX
I was extremely pleased with the installers and the salesman, Roman. They were very professional and answered all of my questions about the installation. They were polite and cleaned up after the installation was complete. I would definitely recommend this company.
- Kathy K., Frisco TX
The sales rep came to my home, did not give me alot of fluff. His recommendation was spot on! And we were satisfied with the quote & service.
- Chante P., Mansfield TX
Very competent and knowledgeable staff and arrived a few hours after I called , my home was at 88 degrees.
- Allan D., Denton TX
These guys were the lowest price of the 4 companies that gave me a bid. The work was done quickly and efficiently.
- Skye H., Lucas TX
Ask for Josh! I hired them after another company cancelled my service appointment. Josh came out the next day to provide a tune-up and service the downstairs unit. He walked me through everything he was doing and overall was very knowledgeable.
- Tom H. Frisco TX
The HVAC system supplying the master and another bedroom went out, so we needed to install a new system quickly, before the Texas summer kicked in. HomeAdvisor recommended One Hour Air. I was skeptical at first, as I knew nothing about the company, and the "One Hour Air" thing seemed like a gimmick. But after Roman, the sales representative came to my house and evaluated the system, I was very impressed by his knowledge. His pricing was very competitive, he responded quickly to my questions but was never pushy, and was very flexible with my requests. After getting several competing bids, we chose One Hour Air, and they were able to install the system. It took the crew almost 12 hours to do the install, including new duct work, but they did a great job. They were careful with our home, protected the floors well, and cleaned up after themselves. We're really happy with the new system so far, it is much more comfortable and efficient than the old one it replaced.
- Richard B., Plano TX
They did a good job and were reasonably priced. They helped fill out rebate paperwork and got the work done in a timely manner. They have been helpful with 1 or 2 issues we had post installation and quickly addressed these things.
- Aditi S., Irving, TX
Easy upfront pricing. On-time delivery and installation!
- Randy F. Denton, TX
Quick response, honest about rate, no hidden fees or repairmen trying to sell unneeded services.
- Ray A., Lewisville, TX
They were on time, which was nice to see. The two gentlemen who installed my system were very nice and professional. They were careful to keep everything clean, inside the house as well as outside. They did a great job.
- Don F., Oak Point, TX
From the Free Quote that beat all the others to the day of instillation everything went smooth. One hour on the day of instillation was very organized with multiple trucks showing up with each person doing different parts of the job. The installers were hard working all day. When they were finished they took the time to show me their work, and explain how the furnace worked, and how to maintain the system. They advised me of my 10 year parts and Labor warranty and gave me a copy of the warranty in writing for my records. Once they saw I was satisfied they cleaned up and left. I Highly recommend One hour!
- Jakki R., Little Elm, Tx
Technician was friendly, easy to work with, and got my old system up and running on a very hot Texas day. He mentioned to me that our system might need to be replaced by the end of the summer, but did NOT give me a high-pressure "sales pitch." He did exactly what needed to be done at a very reasonable price -- I would definitely call One Hour Air again!
- Linda S., Little Elm, TX
Service was excellent from the beginning. I met Lawrence here in my home and he was very professional. He had his name badge on and was very knowledgeable. He really sold me on all of the warranty's and guarantees that One Hour had to offer. He explained the process to me and what was great is that everything he said would happen did... I got a phone call from the company the night before installation to confirm they would start b/n 8-9 am... Jocsan and his team worked well together. They were very respectful and courteous... outstanding members of your team. I would recommend you to anyone... Thank you so much for all the work you did to get me the unit I needed. I also appreciate the way you cleaned up after the job was done... I believe my garage was cleaner after you left than before you got here... LOL... Thanks again for a job well done... excellent customer service!
- Johnny L., Irving TX
Their people were prompt, courteous, and very professional. They were very detail-oriented and spent much time with us explaining each and every issue and why it was an issue. They installed our new system efficiently and cleanly, and even went out of their way to clean up messes and fix problems that another company left us with from a previous installation. They walked us through the various pricing options and made sure we were comfortable with our decision. Our new system works great and is cost effective. I would definitely recommend them to anyone.
- Ahmed H. Carrollton TX
How do you know a company cares about the quality of their work? They stand behind it - that's how. At One Hour Heating & Air Conditioning, the warranties and guarantees are industry leading because of our experienced technicians and the high quality parts we use. Our technicians are friendly, clean, polite, drug-free and experienced--and our techniques are state-of-the-art, guaranteed!